Showroom 2
15 Molan Street,
Ringwood, Victoria, Australia, 3134.

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Warranty


Freedom Mobility Scooter Warranty

 

All Freedom Mobility Scooters are manufactured to ISO13485 specifications. Our products are backed by our manufacturer's warranty.

 

Purchase the unit from Freedom Mobility Scooters or authorized dealer. Operate according to the instructions set in this manual.  The manufacturing guarantee then relates to any quality problems concerning its manufacturing or materials within the guarantee period.

 

TWO -YEAR LIMITED WARRANTY (Excluding Golf Buggies which have a One Year Warranty)

For Two years from the date of purchase, the manufacturer will repair or replace at their option to the original purchaser, free of charge, any part or electronic component found upon examination by an authorized dealer to be defective in material and/or workmanship.

The warranty will also cover all the structural frame components, including fork, platform and frame.

Warranty service can be performed by Freedom Mobility Scooters or its authorized dealer. Do not return faulty parts to manufacturer without prior consent. All Warranty Repairs will be carried out either at the customers residence, or in our workshop, at not charge to the customer. All non Warranty Repairs will have a fee attached. Please call our office to confirm or to book in a Repair.

Any Repairs be it Warranty, or non Warranty, outside the Melbourne Metro area may incur a service call out fee.

 

WARRANTY EXCLUSIONS

 1.  ABS plastic shrouds and footrest covers ( wear and tear items are not warranted)

 2.  Batteries (the battery manufacturer provides a twelve-month limited warranty).

 3.  Golf Buggies have a Warranty period of Twelve Months.

 4.  Tires and tire tubes (wear and tear items are not warranted).

 5.  In the event of an increase in the operational noise level, the warranty does not apply as this is usually occurs as a result abusive and excessive strain on the scooter.

 6.  Brake pads/Brake wear are a fair wear and tear item and not warranted.

 7.  Repairs and/or modifications made to any part of the scooter without prior consent from the manufacturer.

 8.  Circumstances beyond the control of the manufacturer.

 9.  Damaged caused by: battery fluid spillage, abuse, misuse, accident, or negligence, improper operation, maintenance, or storage, commercial use or other than normal.

10.  Labour, service calls, shipping, and other charges incurred for repair of the products. 

 

     Guarantee is not ensured with the problems caused by the following:

 

(1)  Do not operate according to the manual.

(2)  Do not get maintenance from the specified dealers.

(3)  Do not use the components or parts made by our corporation.

(4)  Modify the unit or its part without authorization.

(5)  The warranty has expired.

(6)   Incidents caused by uncontrollable factors such as typhoon, floods, fire, earthquake or war. 


PLEASE CALL US ON 03 9095 8434 BEFORE ATTEMPTING ANY REPAIRS!

Freedom Mobility Scooters offer full Warranty on our complete range of Freedom Mobility Scooters and our range of Golf Buggies. For all Warranty issues please contact our Head Office prior to attempting any repairs. please note any repairs carried out by an un authorized person will immediately void Warranty.